COREN TERMS ADDENDUM

Last updated: October 13, 2026
Document version: v1.3
Applies to: Coren, the family financial-literacy product operated by The Hiwat Group Sociedad Limitada ("THG SL").

> What changed in v1.3 (October 13, 2026): plan names (§4.1); cancellation, failed payments and changing plan (§4.2, §4.5); promotional codes and price changes (§4.6, §4.7); Glimmers and real pocket-money records, which are arrangements between parent and child (§5, §5A); parental controls and withdrawing the children's-data consent (§6); the protection of mandatory consumer rules in the parent's country of residence (§14); and publication in English, Spanish and Dutch, with the Spanish version prevailing (§16).

> v1.2 (May 13, 2026): cancellation effect, no refund for the unused part of a paid period, and the 14-day right of withdrawal (§4.3).

How this Addendum works

This Addendum sits on top of THG SL's general Terms & Conditions, which remain the foundational contract governing the relationship between THG SL and its clients. The general Terms & Conditions continue to apply in full. This Addendum only adds, clarifies, or extends specific items where Coren, as a consumer-facing family product, operates differently from THG SL's other professional and educational services.

In the event of any discrepancy between the THG SL Terms & Conditions and this Addendum, this Addendum prevails for matters specific to the Coren product; for all other matters, the THG SL Terms & Conditions govern.

1. Company & Contact Details

The company details, registered address, contact email, and registry information are as set out in §1 of the THG SL Terms & Conditions. Coren is a product line operated by THG SL.

For Coren-specific questions, contact: assistant@thehiwatgroup.com.

2. Scope of Coren

Coren is a digital family-finance product designed to help parents and children practise financial literacy through an in-app virtual environment. It is offered to consumer households on a subscription basis.

3. Who Is the Contracting Party

Consistent with §4.4 of the THG SL Terms & Conditions:

The contracting party is always the parent or legal guardian who creates the Coren account and adds children to the household. The contracting party is never the minor.
All consents, acceptances, and contractual commitments under these Terms must be provided by the legally responsible adult.
Children access Coren only under the supervision, responsibility, and authority of a parent or legal guardian.

The parent is responsible for ensuring that any use of Coren by a child in their household is appropriate to that child's age and circumstances.

4. Subscriptions and Billing

The subscription provisions in §4.2 of the THG SL Terms & Conditions apply to Coren, with the following Coren-specific clarifications:

4.1 Subscription tiers

Coren is offered on a tiered model: a free tier ("Family") with limited functionality, and two paid tiers ("Family Plus" and "Family Premium") with expanded functionality, billed monthly or annually. Current prices and the features of each tier are shown in-product and on the Coren pricing page; prices are shown in euros and include applicable VAT. The exact features of each tier may evolve over time.

4.2 Renewal and cancellation

Subscriptions renew automatically unless cancelled prior to the renewal date, consistent with §4.2 of the THG SL Terms & Conditions. The parent may cancel at any time via their parent settings or by contacting assistant@thehiwatgroup.com.

Cancellation is completed through our payment processor's secure portal, reached from the parent settings. Paid features remain available until the end of the paid period, after which the account continues on the free tier with all data preserved (see §4.4). If a renewal payment fails, paid features are suspended until payment succeeds; data is not affected.

4.3 Refunds

Refunds are governed by the rules set out in §4.2 of the THG SL Terms & Conditions and by mandatory consumer-protection law in the parent's country of residence (typically the EU consumer-rights framework for EEA residents).

When a parent cancels a Coren subscription, the cancellation takes effect at the end of the current billing period: future renewals stop, and the parent retains access to Coren until that period concludes. No refunds are issued for the unused remainder of an already-paid billing period, except where mandatory consumer-protection law in the parent's country of residence requires otherwise.

Where EEA consumer law applies, the parent's statutory 14-day right of withdrawal under Directive 2011/83/EU is respected for the initial subscription purchase, subject to the loss-of-withdrawal-right conditions set out in §4.2 of the THG SL Terms & Conditions (which apply when digital content is supplied with the parent's express prior consent and acknowledgment that the right of withdrawal is thereby waived).

4.4 Tier downgrades

Where a parent moves from a paid tier to a lower tier, certain features (such as expanded mission catalogues, advanced pet/store options, or premium content) may become unavailable. Existing in-app data, including real pocket-money records, Glimmer balances, child profiles and mission completions, is preserved across tier changes. Where a lower tier allows fewer children or pets than the household has, the extra profiles remain stored but are not accessible until the parent returns to a tier that allows them or removes them.

4.5 Changing plan

A parent on a paid tier may move to a higher tier at any time. The price difference for the remainder of the current billing period is charged immediately, and the new period price applies from the next renewal. Before confirming an upgrade, the parent is asked to acknowledge that the upgraded service starts immediately and that, where EEA consumer law applies, the 14-day right of withdrawal for that change is waived on that basis.

A parent can move to a lower plan at any time. The change takes effect at the end of the parent's current billing period, and until then the parent keeps the current plan. There is no credit or refund for the remainder of the period. Data is preserved across all plan changes (§4.4).

4.6 Promotional codes

Promotional codes are subject to the conditions shown when they are redeemed. A code that makes a paid period free or cheaper still starts a subscription, which renews at the normal price at the end of that period unless the parent cancels before then. For annual plans THG SL reminds the parent by email one month before renewal. Codes have no cash value and cannot be exchanged.

4.7 Price changes

THG SL may change subscription prices for future billing periods. THG SL will tell the parent by email at least 30 days before a new price applies to the parent's subscription. A parent who does not agree can cancel before the renewal, and the new price will not apply.

5. In-App Virtual Currency ("Glimmers")

Glimmers are an in-app virtual currency used solely within the Coren product to teach children financial concepts through play.

Glimmers have no monetary value outside the product.
Glimmers cannot be exchanged for real money, withdrawn, redeemed, traded, gifted between accounts, or used outside the Coren product.
Glimmers are not refundable on subscription cancellation, since they were not purchased: they are awarded to children for in-product activities (missions, learning games, pet care, and a small fixed amount when a chore is approved).
Coren is not a money-services business, banking service, or payment-services provider. No real money is held, transferred, or withdrawn through child accounts.

The parent retains full control over real-money flows within the household; Coren is an educational layer, not a financial service.

5A. Real Pocket-Money Records

Coren lets a parent and child record real pocket-money arrangements: allowance, paid chores, income and expenses, savings goals, investments, loans, interest and Family Fund contributions. These are arrangements between the parent and the child, recorded in Coren at the parent's direction.

THG SL is not a party to these arrangements. THG SL is not a lender, deposit-taker, payment institution or investment provider, holds no money for any household, and does not move money between anyone. Any interest, dividend, loan or "tax" rate shown in Coren is set by the parent for teaching purposes, is applied only to the ledger, and creates no obligation on THG SL.

The parent is responsible for settling any recorded amounts with the child outside Coren and for the suitability of these arrangements for their child.

6. Child Accounts and Parental Responsibility

6.1 Adding children

The parent may add one or more children to their household, up to the limits permitted by their subscription tier. Each child profile requires the parent to set:

A display name or nickname
An age range (one of "3-5", "6-9", "10-13", "14-17")
A PIN for in-app login (the child uses the PIN; it is stored as a one-way hash)

6.2 Universal parental control

Coren is designed for global use across multiple jurisdictions. The parent or legal guardian holds absolute control over the child's Coren account. The parent can at any time:

Edit a child's profile (name, age range, theme, avatar)
Reset a child's PIN

Switch individual features on or off and set earning and spending limits for the child
Lock all child accounts immediately by withdrawing the children's-data consent (see §6.4)
Delete the child's profile and associated data

The child does not exercise contractual or data-protection rights directly within Coren; the parent acts on the child's behalf at all times. This applies regardless of the child's age band or the family's country of residence.

6.3 Account deletion

A parent may request deletion of a child profile or the entire household at any time via parent settings or by contacting assistant@thehiwatgroup.com. Deletion is processed in line with §6 of the Coren Privacy Addendum.

6.4 Withdrawing the children's-data consent

If the parent withdraws the children's-data consent, all child accounts in the household are locked immediately. For 45 days the parent may restore access by giving consent again, or confirm deletion by typing the confirmation word in settings. We send reminders at days 15, 30 and 45. If neither happens, all child accounts and their data are permanently deleted on day 46. If consent is given again before that, the child accounts reopen and any allowance or interest that fell due during the lock is credited to the ledger. The parent's own account is unaffected. Subscription fees are not refunded for a period during which child accounts were locked at the parent's choice.

6.5 Reward mechanics: educational repetition

Coren's gameplay layer (streaks, missions, surprise rewards, pet-care reminders, store and home progression) is designed to support educational repetition, the principle that financial-literacy concepts are best learned through return practice over time rather than single-session exposure. The mechanics exist to encourage the child to come back, complete short learning loops, and consolidate concepts.

The parent retains visibility into and control over the child's use of Coren, including the ability to switch features off, set limits, lock all child accounts by withdrawing consent, or delete a child profile at any time. Coren does not include real-money mechanics directed at children, in-app purchases inside child accounts, or peer-to-peer messaging between users.

7. Acceptable Use

Consistent with §3 of the THG SL Legal Notice and §3 of the THG SL Terms & Conditions:

Use of Coren must be in accordance with the law, good faith, and these Terms.
Use for unlawful purposes, or in any manner that may cause harm to THG SL, other Coren users, or third parties, is prohibited.

In addition, Coren-specific:

The parent must not share their Coren parent account credentials with anyone.
The parent must not attempt to extract, redistribute, or reverse-engineer Coren's content, missions, articles, or any other intellectual property of THG SL.
The parent is responsible for the appropriate use of Coren by any child in their household.

8. Intellectual Property

The intellectual-property provisions in §4 of the THG SL Legal Notice and §4.3 of the THG SL Terms & Conditions apply to Coren in full. All Coren content, missions, articles, copy, illustrations, themes, pet designs, store-item designs, code, and any other material, is owned by THG SL or by third parties who have authorised its use.

Reproduction, distribution, public communication, or transformation of Coren content without prior express written authorisation of THG SL is prohibited, except where legally permitted.

9. Liability

The liability provisions in §5 of the THG SL Legal Notice and §§5.5-5.6 of the THG SL Terms & Conditions apply to Coren.

In addition, Coren-specific:

Coren is provided as an educational tool. THG SL does not guarantee specific learning outcomes, financial literacy outcomes, or behavioural outcomes for any child using the product.

THG SL is not responsible for any decisions a parent or child makes about real-world money based on or inspired by use of Coren. Glimmers, missions, articles, and any interest, dividend, loan or tax rate a parent sets in Coren are illustrative teaching tools; they are not financial advice, and THG SL is not responsible for how a household settles the pocket-money arrangements it records in Coren.

10. Service Availability

Consistent with §4.2 and §5 of the THG SL Terms & Conditions:

THG SL does not guarantee the uninterrupted availability of Coren.
Where there is a verified disruption exceeding seven (7) consecutive days, the refund and remediation rules of §4.2 of the THG SL Terms & Conditions apply.

11. Third-Party Platforms

Consistent with §7 of the THG SL Terms & Conditions, Coren may rely on third-party software, platforms, and integrations (for example, hosting, database and authentication, email, payment and analytics). While reasonable safeguards are maintained, THG SL is not liable for outages, errors, or other issues originating from those third parties beyond its reasonable control.

12. Privacy

The processing of personal data within Coren is governed by:

The THG SL Privacy Notice (foundational document)
The Coren Privacy Addendum (Coren-specific extensions)

13. Termination

THG SL may suspend or terminate access to Coren in the event of misuse or breach of these Terms, consistent with §4.3 of the THG SL Terms & Conditions.

The parent may terminate their Coren subscription at any time, consistent with §4 above.

14. Governing Law, Jurisdiction, and Dispute Resolution

Consistent with §10 of the THG SL Terms & Conditions:

These Terms are governed exclusively by Spanish law.
For consumer parents, jurisdiction is determined in accordance with mandatory EU consumer-protection rules; the governing law of the contract remains Spanish law.

If you are a consumer, this choice of law does not deprive you of the protection of the mandatory rules of the country where you live (Regulation (EC) 593/2008, Art. 6(2)).
Any dispute should first be raised with THG SL via assistant@thehiwatgroup.com, with mediation or alternative dispute resolution available by mutual agreement.

15. Updates to This Addendum

This Addendum may be updated from time to time. Material changes will be communicated to parents in-product and may require fresh acceptance.

16. Language versions

This Addendum is published in English, Spanish and Dutch. In the event of any discrepancy, the Spanish version prevails, consistent with §7 of the THG SL Legal Notice.